Monday, January 12, 2026 (1:00 PM - 4:00 PM)
(EST)
Session Details Leadership Session (Online)
🕐 1:00 PM – 2:30 PM • 90-minute interactive training • Followed by a 15-minute live Q&A with a Forbes Travel Guide Executive Trainer Topic: The Power of Recognition: Driving Positive Behavior & Team Engagement
Front-Line Session (Online) 🕒 3:00 PM – 4:00 PM • 60-minute interactive training • Followed by a 15-minute live Q&A with a Forbes Travel Guide Executive Trainer
Topic: Peer-to-Peer Recognition: Reinforcing Positive Behavior & Service Excellence Important Information 💻
Format: Online / Virtual Webinar
🎓 Cost: Free of charge
📝 Advance registration is required Registration is open exclusively to employees of City of Miami Beach businesses and City of Miami Beach residents
Event Details
Presented by the Miami Beach Visitor and Convention Authority, in collaboration with Forbes Travel Guide, and proudly supported by the Greater Miami & The Beaches Hotel Association (GMBHA), this complimentary virtual training experience is designed to elevate leadership practices, service culture, and team engagement across the hospitality industry.
This online program introduces Gabriela Manjarres, Forbes Travel Guide Executive Trainer, and explores the strategic power of recognition as a key driver of positive behavior, employee motivation, and service excellence.
The training is divided into two focused sessions, allowing participants to attend the segment most relevant to their role, or both for a comprehensive learning experience.
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