At First Rate Hospitality, we want to help your company take the steps becoming first-rate in the hospitality industry. Here are a few solutions we offer to assist in providing valuable feedback and train your associates to drive guest engagement.
Service Quality Evaluations- Also known as “mystery shopping”. Evaluations are conducted through an incognito guest interacting in all areas a typical guest would experience. Customized measurement providing feedback in service engagement, ambiance and quality of amenities. Professional online report of results to show areas of opportunities and service excellence. Competitive incognito evaluations services are available.
Hospitality Excellence Training- In the hospitality industry guest expectations are always evolving with satisfying the old rich vs the new rich, leisure vs business and technology easily accessible. Associates need to provide a first-rate service to create a loyal guest. Companies that invest in training see a higher return in guest satisfaction and associate retention. A variety of training lessons in service excellence available in a classroom setting or virtual.
Brand Standard Audit- With expertise in every hospitality department, the brand standard audit provides a detail analysis showing compliance with company standards. The audit standards being measured include industry guidelines to review your place in the market and improve your brand identity, areas to focus and revenue opportunities. Internal audits may be planned announced or unexpected.